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THE FUTURE OF TIMED ENTRY AND GA TICKETING—IS HERE

Our mobile-first, cloud-based admission ticketing system Ticketure suits arts and
cultural organisations with timed admission requirements. Ticketure handles complex visits with
upsells, multiple sessions, memberships, donations, gift aid, and groups all in a single system.

OUR CLIENTS INCLUDE

WHAT YOU GET

A full point of sale solution that works for traditional ticket desks and as a fully mobile queue-busting solution. For web sales, you can use one of our out of the box booking flows or our APIs to build your own. The API-forward design allows for seamless integration with RFID, web analytics, business intelligence, CRM, and finance solutions streamlining your information gathering and saving you time. Ticketure contains a feature called ‘Checkout Rules’ which evaluates the contents of the basket and then determines the appropriate actions to take based on the items in the basket and the conditions defined. Our self-ticket exchange function gives your customers the flexibility to quickly change their visit if they cannot attend.

MANAGE COMPLEX TIMED EVENT SCHEDULES

With a combination of one-off events, repeating and timed entry events, managing schedules can often be a difficult process. With Ticketure, we have thrown out the old way of doing things and have created an intuitive, easy-to-use process for creating and then managing any of these event types in real time – no more copying events to every possible time slot, setup takes seconds not hours.

Need to set up a day with extended hours, or maybe indicate the event is going to be closed? Simply set an override date and the indicated changes are made to the schedule upon clicking save.

MODERNIZE YOUR CUSTOMER TOUCHPOINTS

Ticket buying and Front of House has to be fast, simple, clear and intuitive across any device.

Whether you are selling, redeeming or transferring tickets, selling or renewing a member, or simply providing stellar customer service—our easy-to-use mobile-first solution comes complete with the tools to eliminate barriers and usher your visitors straight into the adventure safely and efficiently.

ELEVATE YOUR REPORTING

Ticketure includes a complete Business Intelligence (BI) suite which allows you to slice and segment your data for macro and micro understanding of your sales, operations, capacity and customers. In addition, our APIs allow for information sharing with other systems and reporting environments, allowing Ticketure to push information directly into your organization’s existing BI solutions.

INTERACTIVE GROUP SALES

Ticketure has a built-in Group Sales process which is leveraged by our customers to manage over 320,000 annual group and school group visitors. From customized questions based upon the items being purchased, to Ticketure’s unique ability to send customers a ‘live view’ of their order which enables group visitors a real time look into contents of the order, payments made, and an option to Pay the Invoice online, Ticketure ensures your Group Sales team has the tools to simplify their order management process.

OREGON MUSEUM OF SCIENCE & INDUSTRY

Challenge: OMSI is on an incredibly exciting journey “to ignite an education transformation which lies at the intersection of science, technology and design.” Among many things, its plan includes creating a thriving innovation district into the fabric of Portland, and across the Northwest. To eventually realize this vision, the OMSI leadership team understood that it was imperative that they dramatically improve their business operations by streamlining their business processes and maximizing their admissions, membership & fundraising revenues. Taking these critical steps would be the key to generating the funding needed to support this capital-intensive project and fulfill their dream for the future. Solution: Ironically, the starting point for OMSI’s journey was to first transform the technology ecosystem they relied upon to run their current business. To achieve their vision for the future, it became a business imperative to swap out their separate, aging, and closed-looped systems. They then turned to Salesforce and Ticketure to deliver a modern, powerful, and unified solution that would elevate their business and unlock their potential. By utilizing TixTrack’s Salesforce Connector, OMSI can now leverage two best-of-breed solutions to consolidate their data, automate their business processes, and deliver outstanding customer outcomes. 

ROCK & ROLL HALL OF FAME

Challenge: Originally, the Rock & Roll Hall of Fame intended to make the switch from one all-in-one ticketing solution to another similar solution. However, as they evaluated their options, they realized that they would simply be swapping one overly complexed, inflexible, legacy-based ticketing solution for another one just like it. In doing so, they realized that they would be abdicating control of their business and likely remain permanently boxed-in by the inherent limitations of all-in-one’s. At that point, the project turned into an enterprise-wide effort to re-envision their business by creating a technology ecosystem which relies on best-of-breed solutions which work together to share data, breakdown department silos, improve business processes, and ultimately dramatically enhance the customer relationship. Solution: The Rock & Roll Hall of Fame had identified Salesforce as their preferred CRM – the Hub in their ideal Hub & Spoke model. Subsequently, their ideal ticketing solution turned out to be Ticketure, given its modern architecture, industry-leading features & functionality, and its’ Salesforce Connector. We invite you to view this short video of Rock Hall’s Tim Parnin, VP Digital Technology, to learn more about this transformation and how the TixTrack team helped enable it.

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CLIENT TESTIMONIALS

Like many similar organizations, we operated on a complex mélange of different, discrete platforms. Ticketure not only provided us the tools to modernize and keep pace with the latest trends in the attractions space, but their integrations and native capabilities are rapidly moving us towards unifying new systems and replacing old and outdated ones. From the guest experience to business intelligence, Ticketure has provided Woodland Park Zoo with a huge lead forward in how we operate. Further, many of our staff who have weathered three other system migrations have commented on how smooth and seamless the transition to Ticketure has been!
Ian Parry
Director of Earned Revenue & Systems Development
We have very happy staff, and we have happy end users. This has been a great experience and your team is fabulous. As you know, we got this up and running in 7 weeks. It is a game changer for us.
Courtney Stanford
Director, Visitor & Member Services
I just wanted to say thank you for all your help getting us to the right experience for our visitors. We have seen a big uptake in members using their benefits and donations on ticket sales (which was impossible in our old system).
Chelsea Bracci
Director of Digital Projects
"We are excited to partner with the TixTrack team. Our ability to improve the customer experience as well as gain better insights into our customers made it clear to us that Ticketure is the right solution for us moving forward.
Steve Kopelman
CEO, Founder Seismique
We’re just getting started. We have ambitious plans and aspirations for bringing WNDR to the world and for that we need a ticketing system that can grow with us. We’re confident that Ticketure’s unique scalability capabilities will support this. We are a modern immersive art and technology experience, so our customers expect a modern digital platform. We’ve worked with TIXTRACK for more than a year and we’re thrilled to deepen our partnership as we build our WNDR community.
Ryan Kunkel
President of WNDR Global